As a global company, Metso constantly engages with different stakeholder groups in various situations. 

Metso constantly engages with different stakeholder groups

For us, it is essential to build an active dialog with different stakeholder groups in order to meet their expectations. Developing our stakeholder dialog has been one of our main targets during recent years, and our focus has been on strengthening the dialog toward external and internal stakeholders. We seek to meet our stakeholders more actively and discuss our sustainability matters with them, in order to be able to take their expectations of us into account even better.

We actively engage our stakeholders in sustainability-related topics, for example, community development and corporate responsibility issues, the development of more efficient processes with reduced environmental impact and the implementation of responsible supply chain management. We support our partners in researching sustainable production technologies and finding new solutions. We also support the sharing of knowledge and expertise within stakeholder groups to raise the awareness of eco-efficient products.

In the future we are going to do more targeted stakeholder engagement to be more agile in response. We want to predict even better what our stakeholders are expecting from us and be able to react to their needs evermore faster.

Metso's stakeholders

Engaging with our stakeholders is a key aspect in Metso’s approach to sustainability. Achieving sustainable growth requires meeting the expectations of our stakeholders. Metso’s stakeholders are entities or individuals that have a moderate impact on our business or that are affected by our activities, products and services, and are presenting us with both risks and opportunities.


Existing and potential employees

We consider our people and their know-how as one of our competitive advantages, and we have acknowledged Metso people as a high priority in our strategy. Metso’s people management is based on strong leadership that has a solid foundation in our annual development and performance reviews. We emphasize open and active communications and prioritize the well-being, health and safety of the individuals in all our operations. We regularly conduct surveys as a means to measure employee engagement and performance excellence as well as to identify development needs in our working environment.

Existing and potential customers

Our customer relationships are built on a continuous exchange of experiences, extensive know-how and long-term commitment. Our customers operate in several industries and in many parts of the world. Metso’s global network, including units in over 50 countries, helps us understand our customers’ needs locally. We maintain an active dialog with our customers through regular meetings and other direct customer contacts, such as joint development projects and customer satisfaction surveys.

Suppliers and subcontractors

Improving our supply chain has been one of our focus areas in sustainability. With operations in over 50 countries and customers in over 140 countries, Metso has a vast supply chain. The cooperation with our suppliers and subcontractors is based on long-term collaboration, operational profitability and future development opportunities. Developing common procedures with our suppliers brings better transparency and safety. We have regular meetings and direct contacts with our suppliers, as well as joint development projects, training and development events, and an extranet channel for communicating with our suppliers.


Metso promotes sustainability in its interaction with investors and analysts. Metso participates annually in several significant sustainability surveys and indices conducted by research institutes, analysts and investors. Our continuous dialog with investors and other relevant groups strengthens and develops Metso’s internal reporting process and its external reporting. The dialog with shareholders and investors includes, for example, various investor and analyst meetings and events, financial and non-financial reporting, conferences and webcasts. We have also developed our processes to better answer questions from our shareholders, investors and analysts that relate to sustainability.


Our dialog with the media consists of continuous collaboration with journalists around the world, including press events and interviews, press seminars, trips and conferences.

Research institutes, universities and vocational schools

Due to the nature of our business, we foster continuous cooperation with selected research institutes and universities. Additionally, we provide lectures and student visits. Currently, we foster continuous cooperation with over 30 universities and research institutes globally. We also cooperate with local vocational schools as part of our community involvement initiatives. We strive to share our knowledge and expertise so we can give the young generation in emerging markets better employment opportunities.

Non-governmental organizations, authorities and local communities

Close interaction with non-governmental organizations (NGOs), local communities and people that are in close contact with our operations is a high priority for us. We aim to act as a responsible corporate citizen. Our constant dialog with NGOs and local communities includes meetings and joint events, and participation in legislative work.

We maintain a continuous dialog with policy makers and opinion leaders in several countries where we operate. Through dialog with key policy makers, Metso can share its views, knowledge and expertise regarding sustainable technologies. The dialog includes internal sharing of expertise, learning and networking. Thanks to this engagement, Metso receives current information about the status of environmental regulations and legislation.

Employee engagement

At Metso, we have over 12,000 employees worldwide forming a network of dedicated colleagues. Our success is strongly founded on the knowledge, expertise and skills of our employees. In the Metso strategy our people have a central role and the target is to enhance business growth by enabling engagement and performance. We can reach our goals only with engaged and competent employees. An important building block of engagement is the match between the employee, the job and the organizational culture. Metso’s unique employer brand is at the core of attracting the right kind of people to work with us and in ensuring the continued engagement of our employees.

To enhance the leadership and competence development of our employees, we have implemented global development portfolios, in which the learning solutions are strongly focused on our 70-20-10 approach. Through this learning approach, we emphasize the importance of learning on the job. We seek to develop individual managers and continuously help managers in leading their teams’ performance. Metso takes also social responsibility to the local level by supporting the employment and development of newly graduated young people. We ensure that recruitment is done in a systematic and structured way around the world, and our renewed Performance Review process provides an even better opportunity to tie the team’s and the employees’ targets to the Metso strategy.