Continued support during the COVID-19

to our valued customers and partners
We are all in the middle of an unprecedented situation. The COVID-19 outbreak has developed very fast around the world and the impacts are reverberating extensively. Please find answers to frequently asked questions below. We are updating this page frequently as the situation develops.

Like the global and local health and government authorities, we focus on securing the health and safety of our employees, customers and partners by doing our best to control the virus from spreading. As the situation has developed, we have implemented additional health and safety measures to be able to continue our operations and support our customers around the world. 

To support the decisions and guidance given to our businesses and market areas, we established a global COVID-19 task force team working under the supervision of the Metso Executive Team.  The task force team, together with our market areas and businesses is actively working to maintain our local operations around the world to ensure maximum flexibility and continued customer service in different types of scenarios.  

Should you have questions or concerns related to your orders or deliveries and the services and support we are offering in this rapidly changing situation, please reach out to your local Metso team.

“During these past couple of weeks and days, we have witnessed how the COVID-19 outbreak is rapidly impacting our operating environment. Our focus is on securing the health and safety of our employees, customers and partners. In this unprecedented situation, we are doing our best to support our customers through these exceptional times.”

Pekka Vauramo, President & CEO

Topical IR issues

Under the current exceptional circumstances, we provide here a couple of comments relating to topical issues, such as the impact of Covid-19, the postponed AGM, and the Metso Outotec & Neles transaction. Please click the dates below to find out the latest updates. We are updating the information regularly when new information will be available.

The latest Stock exchange release relating to Covid-19 impact was issued on March 31, 2020:

Metso cancels its market outlook statement and provides an update on the Covid-19 impact


Below you will find answers to the most common questions. This section is updated regularly as the situation develops.