Our stakeholder groups
Our customer relationships are built on continuous interaction, extensive know-how and long-term commitment. Our ambition is to create mutual business success, and to be the best choice and a preferred partner in all that we do. In 2017, we continued the implementation of our customer experience management initiative to systematically listen to our customers worldwide, measure their satisfaction and develop our ways of working based on the feedback.
Metso's people are a high priority in our strategy. We consider our people and their knowledge, expertise and skills as one of our competitive advantages. We continuously develop our managers’ leadership capabilities and enhance the competence development of our employees. In 2017, we updated our leadership principles, developed our annual review process, and focused on excellence in sales capabilities. We foster open dialogue and feedback.
Suppliers and subcontractors
We work closely with our many suppliers and subcontractors. The cooperation is based on solid partnership and long-term collaboration. We have transparent supplier requirements, and we foster safe working practices. We conduct internal sustainability audits and third-party supplier audits for higher risk countries. In 2017, we conducted 58 supplier audits altogether.
Shareholders and investors
Metso is committed to long-term value creation for its shareholders. We have continued to develop our sustainability for investors channels and actively engage with our investors and shareholders in events and meetings. In 2017, we conducted a study focusing on investors and shareholders interests in sustainability to be able to better respond to their demands and needs related to sustainability.
We provide clear and accurate disclosure about Metso. We proactively and responsively communicate in many media channels.
In 2017, we had good cooperation with non-governmental organizations (NGOs). We cooperated with e.g. WWF Finland, Plan India, John Nurminen Foundation and SOS Children’s Villages International.
We act as a responsible corporate citizen and work closely with the communities surrounding our operations. We create value by providing employment opportunities, and we support corporate social responsibility initiatives in the communities around our businesses.
Universities, vocational schools and research centers
We find cooperation with universities and research institutes important, and a crucial element to foster innovation. In 2017, we donated a total of EUR 1 million to three Finnish universities. To honor Finland’s 100 years of independence, Metso wished to support Finnish scientific research and its application in practice. We have cooperation projects, school visits, apprenticeship contracts and traineeship and dissertation positions.