Metso Corporation's fiber and paper technology business area, Valmet, today opened its first Remote Diagnostics Center in Jyväskylä, Finland. The Center will specialize in the condition and process monitoring of its customers' pulp and paper production lines. Utilizing the latest applications of information technology, it will be able to quickly analyze and solve problem situations in production lines. The service is part of Metso's Future Care concept.
In the initial stage, the Remote Diagnostics Center will offer problem solving and instant analysis assistance to contract customers. The Center will also be of benefit to service visits, as it will be able to collect data in advance directly from the systems of customer mills in Central Europe, for example. By analyzing the collected data, the service actions can be focused more efficiently. The services of the Remote Diagnostics Center will encompass not only condition monitoring and maintenance systems, but also production management and process information systems.
The Center consists of a control room and associated support functions. Communications technology allows also the transfer of video images. Advances in wireless data transfer will open up opportunities for the development of new applications in customer service.
Remote diagnostics will be based on a network of diagnostics centers, through which it will be possible to offer customers the same expert services in different parts of the world. The application of the latest information and technology will no longer be limited by the location of the customer or the expert.
Metso is putting emphasis on the development and growth of its maintenance, service and rebuild businesses through the Future Care concept, which is based on service throughout the entire life cycle of a product.
Metso Corporation's fiber and paper technology business area, Valmet, is the world's leading supplier of technology, systems and equipment for the pulp, paper, converting and panelboard industries. In 1999, Valmet's net sales were EUR 1.7 billion and it employed 10,600 persons.
Metso Corporation is a global supplier of process industry machinery and systems. In addition to fiber and paper technology, Metso's business areas are automation and control technology, and machinery. In 1999, the net sales of Metso Corporation were EUR 3.4 billion, and the personnel totaled approximately 23,000. Metso Corporation is listed on the Helsinki and New York Stock Exchanges.