Lifecycle Policy – Crushers
This improved focus will result in the end-of-support-life for a minimal group of products.
Metso’s Crusher products are separated into three support levels:
Professional Support – most Metso crushers; includes every Metso crusher designed in the last 25 years; parts, upgrades, services and support are available and often in stock. Metso actively designs and supplies upgrades and product revisions.
Professional Support is the standard Metso clients have enjoyed worldwide.
Extended Support – crushers reaching the end of useful life for most clients; crushers typically not delivered new for more than two decades. Support levels will be reduced: some spares will be limited to make-to-order; a minimal scope of parts, services, and support will no longer be available from Metso
End-of-Support-Life – crushers typically not delivered new for more than two decades; often, these are products for which Metso has assumed support in an effort to aid our partners and clients; Metso no longer intends to provide spares support and will not stock material.
Metso crushers are assumed to be Professional Support unless otherwise identified. Models which are at End-of-Support will be updated and shared periodically.