Quick troubleshooting, easy access to on-call service support
Having a good service framework in place is essential to dealing with any tricky technical problems efficiently and promptly. Metso’s on-call service gives you easy and quick access to expert advice and support by phone, providing you the essential knowledge to ensure a quick return to full production. Many issues can be handled without the need of a costly site visit, saving you on time and maintenance costs. Optional remote connection services can also be used to aid with root cause identification and possible problem resolution.
- Engineers are easily reached during agreed times
- Troubleshooting can take place quickly over the phone
- Prompt resolution limits impact on production
- Saves on costs and time by avoiding site visit
- Remote connection can provide more troubleshooting and resolution capabilities