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Mar 7, 2024

Metso's expansion into the Pilbara: Unveiling the Karratha Service Centre

Situated in Western Australia's Pilbara region, Metso is set to inaugurate its latest venture – the Karratha Service Centre. The Karratha Service Centre is Metso's largest service centre globally from over 140 service locations. This new service centre underscores the company's commitment to bolstering its presence in the Pilbara and beyond.

Stuart Sneyd, Asia Pacific President at Metso, sheds light on the driving force behind this ambitious project. "The establishment of a service centre in the Pilbara has been a long time coming. It's about elevating our service offering to better serve our customers in this vital mining region." 

Recognising the vital role of the Pilbara region in the global mining industry, Metso saw an opportunity to enhance support for its customers in the area. "Karratha and the Pilbara region lacked a strong Metso presence, despite our prominence in the mining industry. This centre bridges that gap," explains Sneyd. 

The significance of the Karratha Service Centre extends beyond its physical footprint. With more than 900 mine sites across Asia Pacific relying on Metso's equipment, services, and expertise, the centre is poised to play a pivotal role in strengthening the efficiency and reliability of operating sites in the Pilbara. 

With a focus on providing comprehensive maintenance and refurbishment services, the centre will cater to a wide range of mining equipment, from heavy-duty crushers to intricate technologies like filter plate packs. 

By offering comprehensive maintenance services for existing assets, Metso contributes to its customers’ sustainability goals.  

Sustainability is a core focus of the centre. By minimising waste and plant downtime, we aim to reduce carbon emissions and enhance operational efficiency
Stuart Sneyd, Asia Pacific President at Metso

The Karratha Service Centre will deliver many sustainability and environmental benefits to mining customers in the region. By reducing the need for long-haul freight between Perth and the Pilbara region, the Centre reduces carbon emissions and offers faster access to critical spare parts. This not only benefits the environment, but also enhances operational efficiency.   

As the Karratha Service Centre prepares to open its doors, it symbolises more than just a facility, it embodies Metso's commitment to collaboration, innovation, and sustainable growth in the Pilbara region. 

In Sneyd's words, "This marks a milestone in our journey to redefine the standards of service excellence in the mining industry. Through innovation, dedication, and a strong focus on our customers and communities, I believe the Karratha Service Centre will bring about tangible benefits for the Pilbara region and beyond." 

Check the video
Karratha Conversations: Stuart Sneyd
Find out more about Karratha Service Centre