Our people and culture

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Metso employees

Metso employees

We are a global company with over 17,000 employees, over 100 nationalities and we have operations in close to 50 countries. Our people are experts in various fields, ranging from engineering and R&D to field service and technical support of the customer’s production facilities and equipment, sales, HR and factory operations, and more.

We strive to create a strong performance culture that enables everyone to thrive in their work and where people can grow and develop while performing at their best. At the foundation of our culture are our values, leadership principles, diversity and inclusion, and a great employee experience. The safety and well-being of our people is a priority.

To measure how our people feel, we conduct an employee engagement survey four times a year. Throughout the past couple of years, we have made commendable progress in this measurement. At the end of 2023, our Employee Net Promoter Score (eNPS) result was 54, which places us among the highest performing top 10% of benchmark companies. In the areas of inclusion, health and well-being and growth, our result takes us to the top 5%.

Read more about our people.

Diversity and inclusion

We are committed to developing Metso into a workplace where diversity and inclusion (D&I) is embedded into our culture, fostered and promoted. Our ambition is to build an inclusive workplace where everybody can be their authentic selves. We aim to increase the diversity across our business, remove barriers and biases from our processes, build psychological safety in our teams and increase the number of women in our company.

In 2023, we took many steps forward in Diversity and Inclusion. We have started implementing inclusive talent acquisition practices and encouraged our employees to learn and take part in various trainings around inclusion. We also rolled out a training program for our leaders to strengthen awareness regarding biases that can influence recruitment decisions and launched various global learning modules.

The latest action we have taken to support gender diversity is setting a target to increase the proportion of women in middle and senior management positions to 30% by the end of 2030. In 2023, the percentage was 17%. To support this target, a Metso’s Women’s Leadership Forum was launched.

Diversity and inclusion


Well-being of our people is a priority, and we are constantly finding ways to improve it. We believe well-being is a joint effort: the organization, the leader and the employees all play a crucial role.  We train our leaders to support the well-being of their team and encourage them to have continuous dialogue about well-being with team members. 

Psychological safety has a significant role in well-being. A safe environment where everybody can speak up and ask for help without the fear of negative consequences is a pre-requisite for high performance and on a personal level, on employees’ mental well-being. One of the concrete actions on global level has been to provide Psychological safety trainings to teams.

On a global level, we offer training and webinars on various physical and mental well-being topics such as resilience, sleep and recovery. However, most concrete actions happen at a local level. 

Metso's global guidelines encourage a hybrid work model, whenever possible, to provide flexibility and support well-being. We recognize that flexible working increases workplace diversity by better accommodating the different needs of our employees.

We also consider each team's work requirements and local labor practices (we proudly operate in almost 50 countries!), which may place different expectations and standards in some locations and for specific roles.

Human rights

As a global company, Metso respects all applicable national and international laws, regulations and human rights. This includes adhering to regulatory best practices. In cases where interpretations differ, we seek the best available expertise and solutions. We aim to be a good citizen wherever we operate.

We respect and are committed to operating in a manner consistent with internationally proclaimed human rights, including the United Nations Universal Declaration of Human Rights, the United Nations Guiding Principles on Business and Human Rights, the Ten Principles of the United Nations Global Compact and the International Labour Organization’s Declaration of Fundamental Principles and Rights at Work.

Code of Conduct

Metso’s Code of Conduct defines the main principles of conducting business. Metso values diversity at the workplace and follows the principle of equal opportunities. Fair and equal treatment is expected from all employees towards every person in the company and this extends to contractors, vendors, customers and others with whom Metso interacts with. You can download the Code of Conduct from below.

Human rights
Download our Code of Conduct