Growth Leader building trust
Good leadership is about inspiring and uplifting others to help them reach their full potential. By engaging in open and honest dialogue, leaders foster an environment where everyone’s voices are heard and valued. Ville Kulmala, Director, Manufacturing Operations at Metso, firmly believes that trust is a fundamental element of leadership. He emphasizes the need to cultivate trust not only with his direct subordinates but also within the entire team. Ville explains, "Trust needs to be there on several different levels. With the wider organization, there needs to be trust that our strategy and purpose are concrete and relevant for us to work towards together."
To build trust and open communication, psychological safety is essential. Ville highlights the importance of psychological safety in group sparring sessions where the team reflects on both successes and areas for improvement using a "feelings scoring" approach. He states that psychological safety is critical to be able to talk also about the things that did not go well. “Sharing our feelings and understanding how colleagues score things bring us closer together. Not when it is done once, but when it happens every week, regularly. We learn to know each other and how we see and value things differently." Additionally, he points out: "My goal is always to enable an environment where we can speak about the issues as they really are, so that we can get to the correct root cause of things, learn and develop."