Solving customer challenges with our digital offering

Metso's digital solutions play a key role in solving operational challenges for our customers and contractors. During the past year, our focus in the Aggregates segment has been especially on increasing equipment uptime, optimizing production performance, and enabling an enhanced customer experience. Read on to find out how these solutions are benefitting our aggregates customers.

Improved equipment uptime through AI-powered predictive maintenance

To help customers reduce unplanned downtime, Metso has introduced a scalable, AI-powered predictive maintenance service, which became fully operational in 2025. All newly delivered Metso equipment are digitally connected, enabling real-time monitoring of equipment performance and health. The connectivity allows us to provide our customers and distributors with timely, AI-generated maintenance recommendations, which can also be integrated into their digital platforms.

We offer superior service for our customers with features such as one-click ordering and a connected inventory network. Maintenance recommendations align with real-time stock availability and lead times, ensuring timely parts delivery and minimized equipment downtime for over 20,000 aggregates customers and distributors.

Metso's various digital solutions play a key role in driving growth and efficiency for our customers.

Increased throughput and reduced operational deviations with automation

Metso has developed a software-based production optimization solution that autonomously balances Lokotrack® crushing operations. The system identifies the location of the Lokotrack® units in a train sequence, monitors production flow and adjusts settings in real time to eliminate production bottlenecks. We are currently selling the solution through a subscription model, and the feedback from customers has been very positive. The solution has led to clear results with some of our customers, including up to 10% increases in throughput and 80% reductions in operational deviations.

Operators also benefit from enhanced safety and efficiency, with the ability to manage settings directly from the excavator cabin. Designed with scalability in mind, the software is pre integrated into new Metso equipment, and customers can activate the service via subscription at any time.

Better customer experience through digital channel transformation

Metso is improving customers' and distributors’ online experience in digital channels and tools. 2025 marked the successful go-live for our new e-commerce platform, which aims to drive maximized value and growth in our digital channels.

The goal is to make buying and owning solutions intuitive and seamless. We aim to serve our customers better, faster, and with a lower cost footprint, and our new digital architecture is fully aligned with that ambition.