Mining continues to be more remote and complex than ever. However, this is no excuse for a lack of responsiveness. When things go wrong, the consequences can add up quickly. Our Performance Centers provide remote access to the best equipment and process expertise when you need it, to help you stay ahead of problems and prevent them before they occur.
Connected equipment and remote expert services to help you reach your targets
Peace of mind
Predict and prevent to get ahead of issues before they start
Ensure operations & guidance
Gain access to our experts with recommendations and assessments using real-time analytics
Optimize your performance
Identify and sustain continuous development and performance through proactive collaboration
Optimize your process
Optimize your process and improve realibity
Metso Performance Centers provide:
- State-of-the-art facilities custom-built for collaboration
- The highest level of cybersecurity
- Services for both Metso and non-Metso equipment
- Data-driven insights to complement and amplify the performance of Metso services and products
Performance Centers service offering
Real-time visibility
Real-time equipment information and alarms through Metrics Monitoring for enhanced planning and decision-making. Learn more here>>
Expert monitoring and recommendations
Performance Centers use advanced digital tools and the global expert network of Metso to provide a holistic expert remote service. We help to improve the reliability, operational performance, and optimization of your equipment based on your targets and needs. Learn more here>>
Sustaining Performance – Advanced Process Control and Intelligent Instrument Lifecycle Services
Maintain the performance of your Advanced Process Control or intelligent instruments at the high level where it is first, right after commissioning with these lifecycle service solutions.
Remote maintenance support for gearless mill drives
Specialized technical assistance as well as proactive and emergency support on and off-site.
Reliability, maintenance and process optimization
Integrated, performance-based solutions combining expert services on sustainability, Performance Centers, reliability-centered maintenance, process optimization, and advanced process control.
Our support model for data-driven services
Learn more from our Performance Center experts
Check the video
Discover how the global Metso Performance Centers can help you connect your equipment and turn data into actionable insights with the help of expert support.
Success stories
Crusher overloading detected
Challenge
The customer was at risk for severe bushing damage fo their crusher due to high power overload events.
Solution
Analysis showed power draw set points were out of range. The customer was instructed to revert back to recommended parameter values.
Result
The customer onsite team followed the given instructions and costly damage to the bushing was averted.
Early detection of a hydraulic problem
Challenge
A hydraulic leak was progressively getting worse and approaching a point where the equipment would have to be brought to a complete stop.
Solution
The leak was detected by predictive analytics prior to being detected by the local control system. The customer was given instructions on how to solve the issue.
Result
The onsite team followed the instructions and fixed the issue without causing additional downtime.
Monitoring helped present foundation damage
Challenge
One corner of the customer's crusher showed abnormal vibration amplitude and frequency.
Solution
The customer was instructed to inspect the crusher based on abnormal measurements.
Result
The crusher was shut down for inspection and an issue with the installation was confirmed. Due to the early detection, costly and time-consuming foundation damage was prevented and rectified saving costs.
Cloth failure detection
Challenge
A hole in the cloth was detected which was causing premature wear due to slurry leakage.
Solution
The hole was detected by a remote service engineer through data analysis and the finding was communicated to the customer
Result
The customer inspected the filter and confirmed the finding. Because of the early detection, premature wear was limited/avoided and unplanned downtime was reduced.
Courier accuracy and reliability improved
Challenge
The customer's production performance was heavily dependent on the accuracy and availability of their Courier.
Solution
Metso Metrics for the Courier was integrated with a larger analyzer LCS to establish continuous and holistic support.
Result
The Courier availability was 97-99% for more than 24 months, increased recovery* based on accurate online data.
*Achieving a recovery increase of e.g. 0.5% can result in an additional profit of 3.5MUSD
(example based on assumed copper processing with a production throughput of 1000t/h, a head grade of 1%, a market price of 3.5USD/lb, a recovery rate of 85%, and AISC 2USD/lb)
Case 1
Crusher overloading detected
Challenge
The customer was at risk for severe bushing damage fo their crusher due to high power overload events.
Solution
Analysis showed power draw set points were out of range. The customer was instructed to revert back to recommended parameter values.
Result
The customer onsite team followed the given instructions and costly damage to the bushing was averted.
Case 2
Early detection of a hydraulic problem
Challenge
A hydraulic leak was progressively getting worse and approaching a point where the equipment would have to be brought to a complete stop.
Solution
The leak was detected by predictive analytics prior to being detected by the local control system. The customer was given instructions on how to solve the issue.
Result
The onsite team followed the instructions and fixed the issue without causing additional downtime.
Case 3
Monitoring helped present foundation damage
Challenge
One corner of the customer's crusher showed abnormal vibration amplitude and frequency.
Solution
The customer was instructed to inspect the crusher based on abnormal measurements.
Result
The crusher was shut down for inspection and an issue with the installation was confirmed. Due to the early detection, costly and time-consuming foundation damage was prevented and rectified saving costs.
Case 4
Cloth failure detection
Challenge
A hole in the cloth was detected which was causing premature wear due to slurry leakage.
Solution
The hole was detected by a remote service engineer through data analysis and the finding was communicated to the customer
Result
The customer inspected the filter and confirmed the finding. Because of the early detection, premature wear was limited/avoided and unplanned downtime was reduced.
Case 5
Courier accuracy and reliability improved
Challenge
The customer's production performance was heavily dependent on the accuracy and availability of their Courier.
Solution
Metso Metrics for the Courier was integrated with a larger analyzer LCS to establish continuous and holistic support.
Result
The Courier availability was 97-99% for more than 24 months, increased recovery* based on accurate online data.
*Achieving a recovery increase of e.g. 0.5% can result in an additional profit of 3.5MUSD
(example based on assumed copper processing with a production throughput of 1000t/h, a head grade of 1%, a market price of 3.5USD/lb, a recovery rate of 85%, and AISC 2USD/lb)
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